Privacy Policy
Effective date: July 22, 2026. This policy explains how Mueller Vision collects, uses, and protects your information.
1. Scope of This Policy
This Privacy Policy applies to information collected through the Mueller Vision website. Protected health information created or received in connection with your care as a patient is governed separately by our HIPAA Notice of Privacy Practices, which is available on this website and in our office.
2. Information We Collect
We collect information you provide to us directly, including:
- Name and contact information, including email address, mailing address, and phone number
- Demographic information such as date of birth and gender
- Vision and eye health information you choose to share through our self-test, intake forms, or messages
- Appointment requests and scheduling information
We also collect certain information automatically when you visit our website, including device type, browser, IP address, pages visited, and referral source.
3. How We Use Your Information
We use the information we collect to schedule and confirm appointments, respond to your inquiries, provide and coordinate your care, process payments, communicate with you about our services, comply with applicable healthcare regulations including HIPAA, and improve our website and patient experience.
We do not sell your information, and we do not share your information with third parties for their own marketing purposes.
4. How We Share Your Information
We share information only as necessary to provide care or as required by law. This includes contracted technology providers (subject to HIPAA business-associate agreements where applicable), insurance carriers when you authorize benefits checks, and law-enforcement requests where compelled.
5. How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
6. Text Messaging
If you provide your mobile phone number, you may receive text messages from us, including appointment reminders. Consent to receive text messages is not a condition of purchase of any medical service. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or reply HELP for assistance. Our full messaging terms are described in our Terms and Conditions.
We limit the protected health information included in text messages to the minimum necessary, such as your name and appointment date and time. We do not use unencrypted text messaging to discuss diagnoses, clinical findings, or detailed medical instructions. Unencrypted text messages may be viewable by others who have access to your device or mobile account. If you prefer not to receive any health information by text, you may opt out at any time and request an alternative method of communication.
7. HIPAA and Protected Health Information
Health information collected through our intake forms, patient portal, or clinical records is handled in accordance with HIPAA. Our HIPAA Notice of Privacy Practices governs protected health information specifically and describes your rights regarding that information, including your right to access, amend, and request restrictions on your health information. In the event of any conflict between this Privacy Policy and our Notice of Privacy Practices, the Notice of Privacy Practices controls with respect to protected health information.
8. Data Security
We maintain administrative, physical, and technical safeguards designed to protect the information we collect, including access controls, encryption of information in transit, and restricting access to those who need it to perform their duties. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights
You may request access to, correction of, or deletion of your personal information, subject to applicable retention requirements and to the separate rights described in our HIPAA Notice of Privacy Practices. You may opt out of marketing communications at any time. To exercise these rights, contact us using the information below.
10. Children’s Privacy
Our website is intended for adults. We do not knowingly collect personal information from children under 13 through this website. Information regarding minor patients is collected through our clinical intake process with the involvement of a parent or legal guardian.
11. Third-Party Links
Our website may contain links to other websites for your convenience. We do not control those websites and are not responsible for their content, security, or privacy practices. We encourage you to review the privacy policy of any website you visit.
12. Changes to This Policy
We may update this policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of the website after changes are posted means you accept the updated policy.
13. Contact Us
If you have questions about this policy or how we handle your information, please contact us:
Mueller Vision
4000 Bryant Irvin Road, Suite 216
Fort Worth, TX 76109
Phone: (682) 267-2020
Fax: (682) 244-2204
Email: team@muellervision.com
